Employment Opportunities

Minimum Age: 21

OVERVIEW

This is a department head position responsible of oversight of the daily food operations, including events and banquets requiring food service at the Summit Grill at Wallowa Lake Tramway.  The WLT Manager of F&B is expected to provide day-to-day direction and oversight for the entire F&B team at WLT and to ensure compliance with all health and safety regulations for the food and beverage lines of business. The Summit Grill Manager collaborates with Wallowa Lake Tramway (WLT) President in employee training to develop and prepare employee scheduling and Summit Grill menu and food products and merchandise for final approval by the WLT Board of Directors to ensure the F&B experience aligns with and contributes to resort-wide brand and culture goals and objectives. As a member of the leadership team, the Food and Beverage Manager interacts with all leadership positions in the company and fosters a strong teamwork ethic, advise ALL level cooks and/or management of anticipated problems.

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITY

• Maintain all organizational aspects within F&B operations, including employee safety, staffing, systems, processes and standards CASJH AND PRODUCRT CONTROLS
• Oversee daily department leads for food preparation and product acquisition

• Collaborate delivery of the F&B experience for resort events

• Oversee delivery of the F&B experience for private events, banquets, and weddings
• Works with corporate executives to monitor the financial performance of the F&B Department and ensure financial performance meets or exceeds budget, to the extent possible, based on resort goals
• Ensure that the F&B outlet at the Summit Grill exhibit excellence in operational and appearance standards, embrace contemporary cuisine culture, and properly reflects the Wallowa Lake Tramway brand
• Ensure compliance with all Department of Health and OLCC rules and regulations and maintain proper licenses for all F&B employees of the resort and for all events of the resort
• Maintain outstanding, high value relationships with vendors and other industry partners
• Embody the mission, vision, values of Wallowa Lake Tramway and ensure managers and staff within F&B departments do the same

• Responsible for and makes daily POS server and depart reconciliation and appropriate de2posits

Position Type

Full Time- Seasonal

Minimum Job Requirements

Specific Job Skills: Proven ability to provide leadership and direction to the F&B management team. Excellent interpersonal and coaching skills. Strong verbal and written communication skills. Strong organizational abilities and standards. Highest level of multi-tasking abilities.
License/Certifications – OLCC cardholder, Oregon Health Department of Health Food Handlers Card
Technical – Microsoft Office Suite and Verstatouch software
Additional– Can demonstrate a proven record of success in increased leadership responsibility

Minimum Age:  18

Location:  Summit Grill

FUNCTIONS AND RESPONSIBILITIES

• Front of House lead, often F&B Manager
• Greets and seats guests according to prescribed Summit Grill protocols and cash and product control
• Responsible for delivering exceptional customer service at WLT by processing sales quickly, accurately, and efficiently. Assists throughout the front of house food and beverage outlet, interacting with guests and other employees to create a memorable dining experience
• Ensure that each customer receives outstanding service by providing a friendly environment
• Greeting and acknowledging every guest, answering commonly asked questions and moving the guest through the transaction quickly
• Be familiar with all products, up-sell items and give recommendations according to current promotions
• Accurately ring in all items WHEN APP and adhere to department standards and accounting practices
• Have a pleasant demeanor and work well as part of a team with other staff members
• Perform opening and closing duties
• Rotate and keep products stocked throughout the day
• Maintain service stations in a clean and orderly manner throughout shift
• Advise inventory specialist/supervisory staff when certain products are running low and need to be reordered
• Handle cash accurately and always keep WLT’s assets safe
• Have working knowledge of computers and POS systems
• Understand how to use and apply discounts, vouchers and other payment methods to complete transactions
• Understand and enforce department’s protocol for employee discounts
• Responsible for and makes daily POS server and depart reconciliation and appropriate de2posits

Full Time and Part Time – Seasonal

License/Certifications– Oregon Food Handler’s card, OLCC permit per facility need

Technical– Competent with computers and willingness to learn Point of Sale system

Physical Capabilities– Able to stand for long periods of time while using hands.

Additional– Must have a positive attitude and be flexible with hours and days of work. Excellent communication, customer service, and problem-solving skills are required. Must work well under pressure. Able to find areas to help in without being asked.

Minimum Age: 21

JOB DESCRIPTION

The Summit Grill Back of the House Lead collaborates with the Manager of Food and Beverage and WLT President on employee training, assist in developing employee scheduling and Summit Grill menus and food products for approval by the WLT directors to ensure the F&B experience aligns with and contributes to resort-wide brand and culture goals.  Experienced Cooks must understand the importance of personal hygiene, safe food handling practices and advanced culinary skills, and can train other staff members on it.  Experienced Cooks require minimal supervision and will assist in direction and supervision of lower-level cooks to ensure all our Food and Beverage employees support company philosophy, goals, and objectives.

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:

• Follow prep specifications and menu specs accurately and with a sense of urgency
• Able to work multiple stations, work off prep list, and complete station setup in the time allotted
• Prepare items to standard during service and complete prep list for the next service period
• Direct food preparations to specification of the recipe. Read, understand, and follow recipes and standards
• Responsible for maintaining food and supply products inventories for the F&B operations by making timely orders for these products through WLT established vendors
• Share responsibility for the product used and manage it to assure quality control
• Responsible for lower-level cooks with regards to food handling, food labeling, rotation of product, safety and sanitation, and organization of all food areas are maintained
• Responsible for production of station and for coordinating with lower-level cooks on their stations
• Advise ALL level cooks and/or management of anticipated problems
• Able to read business levels and weather and react according to demand
• Make food orders
• Demonstrate teamwork and cooperation with service staff
• Provide high quality service for guests and employees with a friendly and cooperative attitude
• Can handle fast paced, potentially high-pressure environment

Will train lower-level cooks and staff to safely operate all kitchen equipment in organization and sanitation of coolers and freezers using FIFO method

Minimum Age: 16

Position Type:  Full Time – Seasonal

JOB DESCRIPTION

Wallowa Lake Tramway Entry Level Cook/Apprentice Cook are new employees who are interested in acquiring basic culinary skills and knowledge.  Strong attention to safety and sanitation is needed and all cooks must be able to follow recipes and directions from Food and Beverage leadership. Wallowa Lake Tramway is a great place for cooks to develop and grow their kitchen skills with an incredible team in an amazing location.

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:

• Willing to cross-train on multiple stations and support any kitchen function as needed
• Learn line cooking skills, construction of sandwiches, salads and other menu items
• Able to learn quickly
• Must be punctual and dependable
• Provide a high quality of service to guests and fellow employees
• Maintain clean workstations
• Maintains necessary food inventories and places orders
• Must be able to follow recipes and adhere to correct portioning
• Able to handle fast paced, potentially high-pressure environment
• Complete any reasonable task assigned by Manager
• Will safely operate slicer, knives, mixer, hot foods, ovens, grills, etc.
• Understand and follow proper labeling and food rotation methods
• Assist in organization and sanitation of walk-in coolers and freezers using FIFO method

Minimum Job Requirements

License/Certifications– Oregon Food Handler’s Card

Technical– Excellent communication skills

Physical Capabilities– Able to lift 50+ pounds and stand for long periods of time

Additional– Must have a positive attitude to work any hours of the day, any days of the week and the desire to get out on the mountain are a plus! Able to identify safety hazards and equipment problems to Manager.

Minimum education required– Active High school student, High School Diploma or seeking diploma in a related field.

Minimum Age: 14

Dishwashers clean and sanitize pots, pans, dishes and utensils in a timely manner. Dishwashers assist in preparing food, overseeing and providing trash removal, bussing tables and cleaning dining areas.

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:

• Maintain a safe working environment
• Store all items in their proper place
• Provide high quality service for guests and employees with a friendly and cooperative attitude
• Maintain dish stations, keeping them clean and free of debris
• Maintain kitchen floors, keeping them clean and dry
• Has a complete understanding of all kitchen equipment and appliances and ensure they are clean and maintained
• Clean kitchen walls, equipment and other areas as assigned
• Know and follow health department guidelines regarding water temperature, slippery floors, knife handling and proper use of machinery and equipment
• Possess a working knowledge of all chemicals, their uses, appropriate quantities and emergency procedures as detailed on SDS sheets
• Handle fast paced, potentially high-pressure work environment

SPECIFIC JOB SKILLS:

License/Certifications– Oregon Food Handler’s Card and an Oregon Liquor Control Service Permit

Technical– Excellent communication skills

Physical Capabilities– Able to lift 50+ pounds and stand for long periods of time. Able to prioritize, organize and manage multiple projects and tasks simultaneously. Able to identify and report safety hazards and equipment problems to Manager.

Education/Related Experience: Minimum time in related position– Previous dishwashing experience preferred.

Minimum Age: 18
Position Type: Full-Time and Part-Time Seasonal

OVERVIEW

Servers are responsible for delivering products according to standards of service while maintaining efficiency, cleanliness, and an accurate accounting of sales. Wallowa Lake Tramway Servers must provide guests with fast, efficient food and beverage service while making guests feel as comfortable and relaxed as possible to ensure overall satisfaction with their dining experience.

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:

• Accurately handle cash, operate a POS system, adhere to Wallowa Lake Tramway discount procedures
• Consistently bus, expedite, provide water, and wait on tables to outlet standards
• Set-up, clean-up, and perform maintenance of server area, tables, entrance of restaurant, and all other front of house areas
• Serve guests in a friendly, engaging, courteous and accurate manner to achieve above average or excellent ratings on customer satisfaction surveys
• Support a “signature” drink and food program through suggestive selling and upselling
• Responsible for claiming 100% of tips made each shift on a Tip Report and for accurately completing paperwork at the end of each shift. Contribute 20% of total tips to the non-tipped employee daily fund.
• Accountable for maintaining accurate and appropriate inventories of server monitored products such as condiments, to-go utensils, lids, menus, and notifying front of house leader when items need to be ordered
• Establish and maintain appropriate and effective working relationships with guests, including Wallowa Lake Tramway employees at all levels of the organization
• Accountable for accurate timekeeping
• Adheres to service standards set forth by OLCC, Wallowa Lake Tramway and State of Oregon Health Department
• Responsible for and makes daily POS server and depart reconciliation and appropriate deposits

Full Time and Part Time – Seasonal

Minimum Age: 14
Position Type: Both Full-Time and Part-Time Seasonal

OVERVIEW:

Expeditors act as liaisons between cooks and wait staff.  Their responsibility is to ensure that food orders are prepared in a timely manner while checking the orders for accuracy and finalizing additional requests to confirm the ticket is ready for serving.

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:

• Be familiar with all menu items, products, sides, dressings, sauces, dishes, toppings, garnishes, entrees, food, beverage ingredients.
• Accurately arrange all orders according to the ticket.
• Be the bridge between FOH and BOH regarding food orders.
• Communicate clearly and calmly with all kitchen and wait staff.
• Fill in during server breaks
• Remain calm and task orientated during rush
• Have a pleasant demeanor and work well as a team with other staff members
• Perform opening and closing duties
• Rotate and keep products stocked throughout the day
• Maintains service stations in a clean and orderly manner throughout shift
• Advise Manager when certain products are running low and need to be reordered
• Have working knowledge of restaurant terms and requests, both BOH and FOH
• Be aware of ticket times and server pickup times
• Accurately use pager system to alert servers and bar when food is ready
• Completes any reasonable task assigned by supervisor

Education/Related Experience: Some cashiering experience helpful

The Lift Attendant is an exciting entry-level position which assists guests, technicians and other mountain department employees with a variety of tasks. Applicants will be taught and tested on most lift specific skills and terminology as they work to increase their own abilities while helping to achieve the department and company goals as permits a lift attendant.

• Load and unload Tramway guests
• Uphold and promote the values of WLT:  Passion, Sustainability, Integrity, Service, and Wellness on and off the job
• Demonstrate best practices in workplace safety as outlined by the supervisors or person in charge, including compliance with all safety guidelines, procedures, and use of personal protective equipment
• Identify and report all unsafe behaviors and/or conditions to supervisor
• Perform operational and emergency procedures pertaining to assigned lift
• Advise and assist guests while promoting a positive guest experience
• Safely assist guests while loading gondola
• Maintain orderly passenger traffic conditions within area of jurisdiction
• Maintain surveillance of assigned station at lift
• Stop the lift and advise the PIC should a condition develop in which continued operation might endanger a passenger
• Notify and advise the PIC about changes in weather, ground, or snow surface conditions
• Maintain cleanliness around lift shacks, ramps, and assigned station
• Prepare and maintain the ‘load’ and ‘unload’ zones
• Display a professional and courteous manner at all times
• Prevent fraudulent lift access
• Maintain lift shack cleanliness and organization, both inside and out
• Maintain complete and accurate paperwork
• Perform tasks as assigned by the PIC
• Communicate current operational information to guests as needed
• Assist with crowd control and conflict resolution
• Provide excellent guest service as outlined in training
• Assist in loading supplies to transport them to upper terminal

Physical Requirements

• Extended periods of standing and shoveling
• Ability to move objects up to 50 pounds

Working Conditions

• Outdoor mountain environment with occasional early season winter conditions

Occasional ice- and snow-covered surfaces

• Be proficient in all the duties and responsibilities of the Lift Attendant Level 1
• Guide new lift attendants and assist in training level in the performance of their duties and responsibilities
• Safely direct and complete the preparation of a lift for operational use
• Be proficient at operating all lifts using main drive and auxiliary drives
• Perform weekly and monthly lift inspections, fundamental preventative maintenance tasks, and basic mechanical repairs
• Troubleshoot basic mechanical component discrepancies or failures
• Be familiar with lift service and maintenance documentation, safety bulletins, drawings and parts catalogues, and industry specific codes and requirements
• Complete work orders and other maintenance related documentation
• Acquire familiarity with general mechanical concepts and principles related to hydraulics, lubrications, power transmission, rotating machinery, and basic electricity
• Operate various over-the-snow and wheeled vehicles in a safe manner
• Assist higher level Lift Maintenance Mechanics with advanced troubleshooting, repairs, and adjustments
• Report all hazards, injuries, or other concerns immediately
• Bottom terminal oversees checking in foods and supplies complete and check packing or invoicefor accuracy complete and include paperwork with goods transported to the summit
• Upper terminal unload goods sent to upper terminal, deliver paperwork to F&B manager or Kitchen PIC and make them aware that an item has been sent to them

Overview

The lift maintenance apprentice is an exciting entry-level position which assists maintenance technicians and other mountain department employees with a variety of tasks. Apprentices will be taught and tested on most lift specific skills and terminology as they work to increase their own abilities as lift operator and maintenance apprentice while helping to achieve the department and company goals.

Minimum Qualifications 

• Must be 16 years or older
• Must have qualified and be proficient at Lift Attendant 1 and 2 duties
• Able to safely lift 75 pounds or more while also bending, twisting and stretching
• Able to safely climb and work on towers over 75 feet tall in a variety of weather and environmental conditions for multiple hours a day
• Verifiable mechanical aptitude and attention to detail
• Flexible schedule to be available for all work shifts
• Available to work weekends and holidays during the summer season

Essential functions and responsibilities may include, but are not limited to:

• Uphold and promote the values of Wallowa Lake Tramway: Sustainability, Integrity, Service
• Demonstrate best practices in workplace safety as outlined by the supervisor, including compliance with all safety guidelines and use of personal protective equipment
• Identify and report all unsafe behaviors and/or conditions to supervisor
• Comply with all safety procedures and training for all Lift Maintenance and lift operation activities
• Assists with all pre-operational checks, weather evaluations, preventative maintenance, inspections and repairs of all lifts, their components and associated equipment, all documentation relating to maintenance and operations of lift
• Cleaning and inspecting of parts, terminals, shacks, equipment and shop areas
• Assisting lift operations with all aspects of operational necessities
• De-icing of lift towers, line equipment, grips, seats and other structures
• Assist with conforming lift operations and maintenance with ANSI B77.1-2011
• Assist with other duties throughout the mountain department to help the overall daily operation wherever needed
• Safe operation and assist in maintenance of snow cats, snowmobiles, loaders, trucks, lifts and other associated equipment
• Assisting technicians with pre-operational checks, preventative maintenance, inspections, and repairs
• Self-motivated skill development and verification. Assist in other department duties as requested by Manager and Supervisor
• Provide excellent guest service as outlined in training

Overview

The position requires expertise in mechanical systems and principles, troubleshooting, safe industrial work practices, aerial and surface lift specific maintenance procedures, familiarity with low voltage control systems and have the ability to work with minimal supervision.  Be proficient in all the duties and responsibilities of the Lift Maintenance Assistant.  Experienced Lift Mechanics must be able to do any task related to repairing, maintaining, and troubleshooting an aerial lift.

License/Certifications- Oregon Driver’s License

Technical

Basic mechanical theories; industrial safety proficiency; fundamental troubleshooting principles

Physical Capabilities

• Must be able to climb ladders and able to climb on, over, and around structural elements
• Must be able to guide, direct, and train all lift operations personnel in most aspects of lift maintenance
• Guide Lift Maintenance Assistants in the performance of their duties and responsibilities
• Safely direct and complete the preparation of a lift for operational use
• Be proficient at operating all lifts using main drive and auxiliary drives
• Perform weekly and monthly lift inspections, fundamental preventative maintenance tasks
• Must be able to deal with sensitive and difficult employee and guest conflicts in a calm and professional manner

Qualification and job description add on for Level 3

• Designated Person in charge (PIC) in the absence of the Operations and Maintenance Manager
• Reports to the Operations and Maintenance Manager and executive officers
• Closes the Tramway at the time of an emergency by phone
• Must be proficient in all the duties and responsibilities of a Lift and Maintenance Level 2
• Must show/establish history of maintained company policies by example and procedures regarding guidelines, established protocols and rules established by the WLT Board of Directors
• Proven physical capability to climb and navigate around towers safely
• Proven physical capability to reach any terminal or gondola tower timely
• Proven ability to deal professionally and calmly with a difficult employee or an aggravated guest conflict in a calm and professional manner
• Work closely with department heads and timely respond to maintenance requests
• Flexible with regards to schedule to accommodate operational issues and operation or professional schedule and duties of the Operation and Maintenance Manager